Effective 1st September 2019, Melaka Sentral presents Passenger Insurance Protection (P.I.P) for passengers who purchasing bus ticket(s) through Melaka Sentral ticketing channel.
Only at Melaka Sentral, we offer a comprehensive and affordable travel protection plan at RM0.40 per ticket for passengers traveling on express buses across Malaysia and Singapore. The Passenger Insurance Protection (P.I.P) covers personal accidents and loss of luggage during the scheduled journey.

Schedule of Benefits Per Paying Passenger

BENEFITS	SUM INSURED
Accidental Death or Total Permanent Disablement	RM25,000
1) Loss of both hands or both feet or sight of both eyes	RM25,000
2) Loss of one hand and one foot	RM25,000
3) Loss of either hand or foot and sight of one eye	RM12,500
4) Loss of either hand or foot	RM12,500
5) Loss of sight of one eye	RM12,500
Medical Expenses due to Accident	Max. up to RM500
Loss of Luggage :- To provide coverage for loss or damage to Personal Luggage & Personal Effects** during a scheduled journey in the event of accident : (**shall exclude jewelry, laptop, notebook, camera, cash, IPAD, Hand/Smartphone)
a) Accident	RM500
b) Theft	RM500

Any enquiries please contact Melaka Sentral Customer Service Hotline 06-2881321 or visit www.melakasentral.com.my

Convenient Coverage
Commences once the fare-paying passenger board the express bus on scheduled journey until the passenger disembarks from the bus at the final destination.

Anywhere Anytime Through Melaka Sentral
P.I.P. is available as an option for customers purchasing at Melaka Sentral Ticket Counters 1-10, Ticket Vending Machines 1-20, or Melaka Sentral website www.melakasentral.com.my regardless of departure dates, time, or location. For example, a fare-paying passenger can purchase at Melaka Sentral ticket counter or Melaka Sentral website a bus ticket from TBS to Sungai Petani with or without P.I.P.

24 Hours Contact Personnel
For more info on P.I.P. or needing to claim? Contact Melaka Sentral customer service office at +06 288 1321 or email us at custcare@melakasentral.com.my /  melakasentralsdnbhd@yahoo.com.my

Proof of Passenger On Board
Please note that passengers are required to provide their FULL NAME as on Identification Cards or Passports to our ticketing personnel during ticket purchase at Melaka Sentral ticketing counter or Melaka Sentral online purchase to ease the process of providing proof for insurance claims and personal claims.

Documents Required For Claim Process
Death Cases
Document Checklist & Claim Form
E-Payment Form

Injury/Permanent Disablement Case
Document Checklist & Claim Form
E-Payment Form

Loss of Luggage due to Accident or Theft Cases
Document Checklist & Claim Form
E-Payment Form

Thinking about opting out of our insurance program?
Please declare and confirm during Seat Selection that "Passenger Name" do not want to participate/insure under the Melaka Sentral Passenger Insurance Protection (P.I.P) which covers the declared benefits. For online bus ticket purchases through Melaka Sentral website, please untick to unsubscribe from Melaka Sentral Passenger Insurance Protection (P.I.P) during seat confirmation.